Returns & Replacements
Product returned by Buyer to Transparts within 30 days of Invoice date will be accepted for full credit to the Buyer, subject to these Transparts Terms.
20% restocking fee may be charged by Transparts to Buyer after 30 days.
Product must be returned in original packaging, and Buyer must include a copy of the Invoice with any return.
Buyer is responsible for all freight associated with returning Products to Transparts. Risk of loss or damage to Product shall pass from Buyer to Transparts upon physical receipt by Transparts.
Unused “Kit Components”, electrical components and special order items are not eligible for return.
Any and all Product claimed defective must include a written explanation of how the Product was stored, maintained, installed and/or operated.
If, in Transparts’ judgment, a returned Product is not defective or not shipped in error, and a Transparts credit is issued, Transparts may apply a service charge of 20% of the purchase price. If credit is not in order or issued, Buyer will be so notified.
All Transparts customers should return their parts to the address below:
Transparts Warehouse, Inc.
Attn: Returns Department
3050 Bechelli Ln.
Redding, CA 96002
Torque Converter Return
In order to avoid any extra expense or time delays please see below. Check your fitment and compare with the old converter before adding fluid and/or installing.
Torque converters cannot be returned if:
- It was bolted up.
- Installed.
- Oil added even if it was not installed or bolted.
If it’s been more than 30 days and at Transparts’ sole discretion:
- Must meet the conditions above.
- 20% restocking fee.
- Shipping is non-refundable.